Patient Comments / Feedback

August 2019 

“Very friendly staff, both receptionists and GPs. Always manage to get an appointment and very happy with the service. Thank you.” 

“Good facilities. Brilliant doctors. Not too many problems getting an appointment.”

“The surgery reception work hard and politely to provide an appropriate appointment which is never too long to wait. The doctors care for you!”

“The surgery has always accommodated me re appointments. I’ve had a few medical problems of late and the surgery had always made sure I’m seen and has always been kind and welcoming especially at times I feel I am being a nuisance. Everybody has been exceptional and as a response to this I would not hesitate to recommend this surgery to my family and friends. May I take this opportunity to thank you for all the care I have received.”

“Would have no hesitation in recommending the Overdale Practice at Breaston and Borrowash. In the past 12 months in particular, appointments & consultations have been more readily available and/or flexible. My family have been well looked after.”

Previous patient comments

“Doctors and Nurses at the Practice have always made my family’s concerns feel valued.  Concerns are always taken seriously and handled carefully.  The Receptionists too have always been approachable, sensitive and accommodating.”

“All the staff are always very helpful, even under pressure.  Perhaps you would consider hiring/buying a air conditioning unit which would benefit both staff and patients.”

“I have been impressed by what I have experienced so far.  They have given information about the surgery, but not overloaded me and all the staff are very friendly and welcoming.  I hope I do not have to go very often but if I need to I will not feel apprehensive about making an appointment.”

“Not only are the Doctors, Nurses and staff brilliant, kind and considerate, when I phone I can get in to the surgery on the same day. I personally feel we are lucky to have this practice.” 

We  really value your feedback, if you have any comments or concerns regarding our services please email the Practice Manager on f.bolstridge@nhs.net