How to request an appointment
We use an online request system for most routine and non-urgent enquiries.
This is the quickest way for us to understand your needs and ensure you are seen by the most appropriate clinician.
- Requests are reviewed within 2 working days
- We will contact you by text, email or phone
- You may receive:
- Advice
- A booking link
- An appointment date
Urgent problems (same day)
For urgent medical issues that cannot safely wait, please:
📞 Call the surgery:
- 01332 280800 (Borrowash)
- 01332 872217 (Breaston)
Urgent appointments are for new or worsening problems only, not:
- Ongoing or long-term issues
- Medication reviews
- Administrative queries
Ways to contact us
You can still contact us in the following ways:
- ✅ Online request form (preferred for routine care)
- 📞 Telephone (8:30am – 6:30pm)
- 🏥 Visit reception
During busy times, a call-back system is available to hold your place in the queue
Types of appointments
We offer appointments with a range of healthcare professionals, including:
- GPs
- Nurse Practitioners / ANPs
- Practice Nurses
- Pharmacists & Pharmacy Technicians
- Mental Health Practitioners
- Social Prescribers
- Care Coordinators
Appointments may be:
- Face-to-face
- Telephone
- Online or text-based (where appropriate)
Routine and pre-bookable appointments
- Some appointments can be booked up to 2 weeks in advance
- Follow-up appointments can be arranged if requested by a clinician
- Patients will be directed to the most appropriate clinician based on need
What happens after your request
Once we receive your request:
- It is reviewed by our reception team
- You will be contacted within 2 working days
- You may be:
- Given advice
- Sent a booking link
- Allocated an appointment
⚠️ Important:
If we send you an appointment, please confirm within 2 days that you wish to keep the appointment or it may be cancelled
If you cannot attend
Please let us know as soon as possible so we can offer your appointment to another patient.
- Reply to your appointment message
- Call the surgery
Other services you can use
Before contacting us, consider whether another NHS service may be more appropriate:
Pharmacy First
Your local pharmacist can help with many conditions, including:
- Coughs, colds and infections
- Minor injuries
- Skin conditions
- UTIs and ear/eye problems
Out of hours and urgent care
- Call NHS 111 for urgent medical advice
- Call 999 in an emergency
If you cannot use the online form
We understand that not everyone can access online services. You can:
- Call the surgery
- Visit reception
Our team will be happy to help you.