Compliments and suggestions

We welcome our patients comments and suggestions on what we are doing well and how we can continue to improve. Please complete the Friends and Family Survey your anonymous feedback is then discussed with our Patient Participation group.

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Complaints

Overdale Medical Practice endeavours to provide the best service and care possible. Unfortunately, we understand that there may be times when you feel this has not happened. If you have a complaint or concern about the service you have received then we would like to know about this. In the first instance we encourage our patients to contact the Practice Manager Carolyn Helm to discuss further. You can do this by telephoning the practice, via email at overdale.reception@nhs.net or by writing to us at:

207 Victoria Avenue,

Borrowash,

Derby DE72 3HG.

If you would like to make a more formal complaint read our Complaints Leaflet and complete the Complaints Form . You can return by hand to the surgery or email to overdale.reception@nhs.net

Please see our Complaints Procedure for more information on what happens next.