How can we help you today?
🟥 I need help today (urgent)
New or worsening symptoms that cannot wait
👉 Call us now on 01332 280800 or 01332 872217
🟩 I need non-urgent help or an appointment
Routine problems, ongoing issues, admin queries
👉 Use our online self referral form (click the SELF REFERRAL FOR ROUTINE APPOINTMENT OR ADVICE link below)
🔴 Before you continue – please read
Most routine appointments are NOT booked by phone.
If your problem is not urgent, you must use the online self referral form. If you do not have access to the internet or are not able to complete the form please contact the surgery and the receptionist will complete for you.
SEND A SELF REFERRAL FOR ROUTINE APPOINTMENT OR ADVICE
THE IMAGE BELOW SHOWS HOW THE PAGE LOOKS.
To request a routine appointment or seek advice click:
Self referral – under medical request for a clinical appointment
Admin Request – other admin advice
⚠️ Do not click either of the two blue boxes (see image below for reference)
Need help today? (urgent problem)
Call us instead of using the form if your problem cannot safely wait.
📞 01332 280800
📞 01332 872217
Examples:
- Sudden illness
- Worsening symptoms
- Something you feel needs same-day care
When to use the online form
Use the form for:
✅ Routine appointments
✅ Ongoing problems
✅ Medication queries
✅ Sick notes
✅ Test results or follow-up
👉 This is the main way to request an appointment
You do NOT need to phone us after submitting a request
What happens after I submit a request?
- Your request will be looked at within 2 working days
- We will usually contact you by email or text
- You may receive:
- Advice on what to do next
- A booking link for an appointment
- An appointment date if availability is limited
⚠️ Important:
If you are sent an appointment date, you must confirm within 2 days, or the appointment may be cancelled.
What if I can’t attend or have problems booking?
- Reply to the text message you receive, or
- Telephone the surgery and we will help
If you are struggling to use the form, our reception team will be happy to show you how.
What if I am unable or do not want to complete the form.
You can still:
- Telephone the surgery.
- Make a request in person at the reception desk.
When we receive your request (by telephone or in person), our reception team will assess your needs and may direct you to other services where appropriate, such as Pharmacy First.
If you require a non-urgent appointment at the practice, the receptionist can complete the request form on your behalf.
All requests, including those completed by reception, are reviewed by our team and responded to in the order received. We aim to contact you within two working days.
If no appointments are available
We do not have unlimited appointments, so we may sometimes advise other safe NHS options, such as:
- Pharmacy First, where pharmacists can assess and treat common conditions
- Urgent Treatment Centres, if your problem is urgent and we are at safe capacity
- Being added to a routine waiting list if appropriate
You may also be advised to check trusted NHS self‑care guidance.
👉 https://www.nhs.uk/conditions/
Using NHS services wisely
By using the right service at the right time, you help us to:
- Keep urgent appointments available for those who need them most
- Reduce waiting times
- Provide safer care for everyone
Looking after your health is a shared responsibility, and we are always here to help.
Our reception team
Our reception staff are trained to follow guidance agreed with our clinicians. They may ask questions to make sure your request is handled safely and appropriately.
Current pressures on general practice
General practice is very busy, and demand often exceeds capacity. Our teams work hard every day to manage this fairly and safely.
Thank you for your patience and understanding as we continue to adapt our services.