Make an appointment
View our Practice Leaflet
Book a blood test
Blood test can be booked through Swiftqueue please follow this link to book online.
Please click here for information regarding bookable and walk in blood clinics.
Book an x-ray or scan
Information on how to book your X-ray or scan appointment
Please note you can only book an X-ray or scan if you have been requested to do so by a clinician.
Find out about my test results
If the doctor or nurse arranges blood, urine or other tests including X-Rays, the results from these usually reach the surgery in 7-10 working days, except cervical smears which can take 6 weeks.
Unless you have an appointment for review, you should telephone the surgery between 11:30 am and 3:00 pm to obtain your test results.
Hospital tests/imaging
If your tests/imaging is requested by a consultant, your GP practice will NOT receive this result. These results will go back to the ordering clinician who will discuss with you at your next appointment. You can contact the clinicians secretary to see if the results are back/reported on. Please call the hospital switchboard and ask to be put through to your consultant’s and/or department’s secretary.
What do I do if I have a dental problem
If you have an urgent dental problem, such as a toothache or a dental abscess, you should see a dentist NOT your GP.
If you have a regular dentist you should telephone them and arrange an urgent appointment. If they are closed there should be an answer phone message with the telephone number of the local dentist covering emergencies.
If you have any trouble getting through, call 111 for advice.
Advice is also available from dental advisors regarding all dental problems from the British Dental Health Foundation (BDHF) website at http://www.dentalhealth.org/.
What do I do if I have an eye problem
Please follow this link to find out which opticians are offering a minor/urgent eye condition service.
Find out about social prescribing
Visit our Social Prescriber page for information on what support they can offer and how to contact them.
Make an appointment at a clinic
Some of the services that we offer you can phone the surgery and book a direct appointment for.
These are:
- Family planning
- Smear tests
- Travel advice (click for info)
Other clinics you will need to be referred to by your GP, these are:
- Diabetes/CHD/Hypertension clinics
- Chiropody
- Dietitian
- Counselling
- Physiotherapy
Book Hospital Transport
Please read our Patient Transport Leaflet to see if you are eligible for hospital transport
Order a repeat prescription
Click here to order a repeat prescription online.
Otherwise, you may order your repeat prescription at either surgery by leaving the tear-off slip from your old prescription, having ticked the items that you require.
Please allow two working days before collecting your prescription.
If you leave a stamped addressed envelope we will post your prescription to you.
You can also arrange for your local pharmacy to collect your prescription – details from reception.
If you are taking medicine for a long period we may invite you for a review. Your GP will explain all of this to you.
Make a suggestion or complaint
To give feedback on your recent appointment/visit or suggestions on how we can improve please complete our Friends and Family Test
The practice strives to provide our patients with the best possible service but realise that on occasions you may not feel this has been the case.
The Practice Manager is responsible for operating a formalised Complaints Procedure and she is committed to handling complaints promptly and in a professional manner.
If you have any complaints or suggestions please contact the Practice Manager preferably in writing. You can also send an email to overdale.reception@nhs.net or phone 01332 280800.
We also have an active Patient Participation Group who work within the practice to support us and help patients where possible.
Access to medical records
If you require a copy of your medical record or relevant information pertaining to a certain diagnosis, you will need to complete a Subject Access Request Form. It can take up to 30 days from receipt of the form to receive your medical records.